Communication plays a critical role in all professional situations. Communication includes aspects such as body language in terms of personal appearance, gestures, facial expressions, eye contact and many more. To become a practised communicator, we have to maintain an audible but not too loud a volume during our presentations and speeches. Besides volume, we have to employ proper pauses, correct pronunciation and accurate articulation.
Effective communicators enter professional situations in a well-groomed manner. They take care of their personal appearance; walk confidently in a business-like manner, use graceful gestures, maintain elegant sitting and standing postures, maintain eye contact with their listeners throughout their speech and presentation. You can also check our tips for personality development to know how to develop your personality which is again another critical point to be noted for effective communication. We have jotted down few critical yet overlooked aspects of communication that you can work on to develop your effective communication skills.
1: Body language: It refers to all the expressions that we share by means of our body movements and not through words. Body language acquires a universal appeal and impact, it becomes a level of proficiency and it needs to be improved with conscious efforts, especially because it is more trustworthy than any number of written words.
2.Eye contact: Eyes are the window to the soul. They convey emotions and feelings one goes through. Looking into a person’s eye is the best way to understand his/her attitude or the reaction to all that you speak. Maintaining eye contact with your speaker and listener is the most important part of communication skills. And avoiding eye contact is seen as an indication of fear, doubt, vulnerability and confusion. Feel and express a willingness to connect and communicate through your eyes.
3.Pauses: Those who want to make an impact on the audience, do not bother to pause during the presentations or professional speeches. A speech without pauses would establish a speaker as a spontaneous or immature in nature. The most crucial thing about pauses is their timing. Timed pause is as important a rightly placed word. A wrongly places pause distracts the audience. Pause is always a natural breather, both to the Speaker and the listeners.
4.Pronunciation and articulation : Pronunciation plays an important role in expressing our idea. English is not our native language and hence pronunciation of Indian speakers of English is different from that of the native speaker. Articulation is also as important as pronunciation. It refers to Ur ability to speak different sounds distinctly. If we are able to speak and enunciate different sounds in a crisp manner, our articulation is considered to be appropriate and impressive.
5.Volume : A speaker’s volume often decides how he/she is likely to be received by the audience. The speaker who speaks at a low volume is likely to be seen as someone who lacks confidence and whereas a speaker whose volume is too high considered to be boorishness. A speaker who maintain an inadequate volume while speaking to other clearly says about lack of conviction of ideas. Maintaining an adequate volume is extremely crucial for creating the right kind of impact on your audience.
6.Facial Expressions : Face is considered an index of our mind. If there are unpleasant, sad, and gloomy expressions on your face, you are likely to create a very negative impact on your listeners or speakers. If a face reflects negativity of any type and expresses dejection, irritation, indifference, fear, confusion or doubt it is likely to affect the effectiveness of communication. A smile is more often than not likely to help you establish a rapport with your co-communicators.
7.Intonation/pitch/voice modulation : Pitch refers to the rise and fall in a human voice. Pitch too plays a crucial role in communicating your ideas to others. The rise and fall in your voice can express all the emotions that are to be conveyed. It adds colour and lustre to your voice and hence plays an important role in the communication process.
8.Haptics: It is important to learn and maintain proper distance in professional situations, it is also worthwhile to understand the haptics, which in such situations is limited to handshakes or occasional hugging and patting. A handshake is a very common etiquette that people in almost all situations seem to observe. Besides that, a handshake among professional is regarded as a sign of the warmth that is required to be communicated in almost all human interactions. We must not hesitate while being offered a handshake by a superior or senior. However, not responding to a handshake with a handshake may appear to be curt and it is advisable not to shy away from such opportunities.
With technology bringing us closer and English becoming a global language, proficiency in English is considered essential for an individual’s personal and professional growth.